Harvest Co Returns Policy

At Harvest Co, every purchase supports skilled Papua New Guinean weavers and helps preserve their traditional handwoven craft. We want you to love your bag, but if you’re not completely satisfied, we’re here to make returns simple and hassle-free.

Online Returns

• Items purchased online can be returned within 14 days of receipt for a refund, exchange, or store credit.

• Items must be in their original condition: unused, unwashed, and with all tags attached.

• Returns must be initiated by contacting us at harvestcobags@gmail.com with your order number.

• Refunds are processed to the original payment method. Exchanges are subject to stock availability.

Important Information

• Each Bilum is handmade, so slight variations in colour or weave are natural and not considered defects.

• Customers are responsible for return shipping unless the item is faulty or incorrect.

• Items purchased as part of a final sale or clearance promotion may not be returnable — check product details at purchase.

• If your item is faulty or incorrect, please contact us immediately so we can resolve the issue quickly.

We’re grateful for your support in empowering artisans and keeping this incredible craft alive. If you have any questions or need assistance, our friendly team at harvestcobags@gmail.com is here to help!